Frequently Asked Questions
Frequently Asked Questions
What is HomeStrap?
• ...... we furnish your dreams ......
At Homestrap®, we're passionate about making homes more organized and functional. We specialize in offering high-quality home organizing products that help you make the most of your space. From wardrobe and accessories organizers to shoe and bathroom organizers, we have everything you need to keep your home tidy and clutter-free. Our products are designed with durability and ease of installation in mind.
ORDER PLACEMENT
1. What products does Homestrap offer?
Homestrap offers a wide range of premium home organization and storage solutions, including wardrobe,kitchen & laundry organizers, storage boxes, drawer dividers, and more—all designed to help you organize your space efficiently.
2. Browse our collections, select your product, add it to the cart, and proceed to checkout. Enter your shipping and payment information to complete your purchase.
3. Do you offer bulk or wholesale discounts?
Yes. For bulk or corporate orders, please contact us at support@homestrap.com with your requirements or call us at +91-6264481108.
SHIPPING & DELIVERY
4. What are your shipping options and costs?
We offer free standard shipping on all prepaid orders within India. Cash on Delivery (COD) orders may include a nominal service fee. Shipping charges for international orders vary based on location.
5. Do you offer international shipping?
Currently, we ship only within India. For international inquiries, please reach out to us directly.
6. How long will it take to receive my order?
Orders are typically delivered within 3–7 business days, depending on your location.
7. How can I track my order?
After your order is shipped, you will receive an email or SMS with tracking information. You can also log into your Homestrap account to view order status at any time.
8. What should I do if my order is delayed or missing?
If your order has not arrived within the expected timeframe, please contact our customer support team with your order number for prompt assistance.
RETURNS & EXCHANGES
9. What is your return policy?
We offer a 90-day return period for unused items in their original condition, with all packaging and tags intact.
10. How do I initiate a return or exchange?
You can initiate a return or exchange directly from the order details page by selecting the relevant option. Once submitted, your request will be reviewed and approved by our team.
11. How long will it take to receive my refund?
Refunds are typically processed within 5–7 business days after the returned product passes quality inspection.
PAYMENTS & SECURITY
12. What payment methods do you accept?
We accept all major debit and credit cards, UPI, net banking, wallets (such as Paytm, PhonePe, Google Pay), and Cash on Delivery (COD). Payments are processed securely through trusted gateways to ensure safe and seamless transactions.
13. Is my payment information secure?
Yes. We use secure payment gateways and encryption protocols to protect your personal and payment information.
CUSTOMER SUPPORT
14. How do I contact Homestrap’s customer service?
You can reach our support team via email at support@homestrap.com or by calling at +91 6264481108
15. What are your customer support hours?
Our customer service is available Monday to Saturday, from 10:00 AM to 5:00 PM IST, excluding public holidays.
